- Terms & Conditions
By placing an order on this website or when calling our customer services team, you are agreeing to the following terms and conditions:
You must be over 18 to place an order for products on the MyFreshFlowerDelivery.com website or by telephone. By placing an order, you confirm that you are over the age of 18.
Order Acceptance Policy
All orders received are subject to acceptance by MyFreshFlowerDelivery.com and we reserve the right to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received via the payment method used to place the order.
All prices shown are exclusive of California Sales Tax which will be added at Check Out.
Changes to your order
If you wish to change your order, please do so via the My Account area of the MyFreshFlowerDelivery.com website or call us at (562) 386-2502. We’ll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and card message) requested at least 24 hours before dispatch
For peak season (Valentine’s Day and Mother’s Day), we are unable to guarantee to accept changes to orders within 72 hours of the intended delivery date.
Cancelling your order
Orders can normally be cancelled up to 48 hours before the intended delivery date. You can cancel your order by telephoning customer service at (562) 386-2502. Please note that once orders have been ‘assigned to production’, orders cannot be cancelled. Once orders have been ‘assigned to production’, no changes can be accepted.
For peak season (Valentine’s Day and Mother’s Day), we are unable to guarantee to cancel orders within 72 hours of the intended delivery date.
Our website has a secure checkout (we use secure SSL Certificates), so we encourage you to place your orders online. Your payment is processed directly by our credit card processor. We do not store or have access to your credit card number. On occasion, however, bank-related payment failures occur that prevent us from accepting your order immediately.
Occasionally, card details that are entered correctly and backed by sufficient funds are not validated because the card issuer is performing a random security check. In these cases, although we’ll have received your order, we may need to take payment over the phone. We’ll email or call you as soon as possible in these circumstances. If you receive a message telling you that payment has not been validated, please contact our customer service team immediately to ensure your order is delivered on time.
Owing to time differences, payments made out of office hours, or problems getting hold of you via the contact details you’ve provided, we’re sometimes unable to process a valid payment prior to the requested delivery date. Although this delay is regrettable, it is outside our control and we cannot offer any form of refund in these circumstances.
We offer a number of timed delivery options. However, please note that other than these standard delivery options; we are unfortunately unable to make deliveries within customer-specified time periods.
Adverse weather conditions
During adverse weather conditions (heavy rain, flooding or high winds, etc.), our delivery teams may not be able to delivery orders on time. This is outside of our control and we cannot accept responsibility for the late delivery of the order. Therefore, in the event of adverse weather conditions, we aren’t able to provide a refund or offer re-delivery of affected orders.
For full information related to our delivery-related policies, please see our “Delivery” page.
Flower availability and substitution
All floral products are subject to availability. In the event of any supply difficulties or if the flowers we have received from our growers that are needed to make up your order do not meet our high quality standards, we reserve the right to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality. Where this is necessary, and the substitution is significant, we will try to contact you via email. If you wish to discuss the substitution we have made, please contact our customer services team (see Contact Us). Please note that foliage and sundries (including vases) may be substituted without notice.
If we are unable to contact you via the contact methods provided prior to the time that we make up your order, we will assume that you accept the substitution.
Although we do our best to ensure that this does not happen, on very rare occasions, flowers arrive at their destination damaged. If the recipient receives damaged flowers, please contact us immediately so that we can arrange one of the following:
– re-send on the next available delivery date, or
– a full refund
At our discretion, from time to time, we may offer products at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer and they cannot be used for purchases before the offer introduction date or after the offer end date.
In the event that a customer has made a purchase and the price of the purchased product subsequently falls or is discounted owing to a special offer, the price of the product at the time of purchase shall ‘prevail’. We are unable to offer special offer discounts for purchases that have already been made.
Our special offers are contingent on the availability of products, we may change the terms of special offers, or withdraw them altogether, at any time, and without prior notice.
We also reserve the right to offer different personalized special offers and promotions and it will therefore only be possible for the customer in receipt of the special offer to redeem the discount.
Customer and recipient personal information
To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information.
At the checkout, we ask for the following personal information
– Customer’s email address and Telephone Number
We use this information to provide a better customer experience by sending order confirmations, dispatch confirmations and delivery confirmations. We will also use the customer’s email address and telephone number in the event that we need to make substitutions. In the event that our delivery staff has a question about the delivery address or needs access, we may telephone you. Please ensure that email addresses and telephone numbers are accurate.
– Customer’s full name and address
We use this information for credit card validation and for direct mailing (only if you have agreed to receipt of these mailings). Please enter your name exactly as it appears on your credit card.
– Recipient’s full name and address and telephone number
We require this information in order to deliver the flowers you have ordered. It is vital that the recipient’s address is accurate. The delivery person may need to telephone the recipient in order to locate the delivery address and gain access. Include any special notes for delivery in the “Order Notes” box on the Checkout page. Include a delivery and/or access telephone numbers here.
All copy and images on this website are owned by MyFreshFlowerDelivery.com and protected by Copyright. Unauthorized infringement of copyright may be result in legal action being taken against the offending party.
Registered company address
3211 E. Second St #2
Long Beach, CA 90803
Our guarantees and promises
Because our flowers are sourced directly from growers and wholesalers our flowers may be sent out in bud form meaning they will last longer with the recipient. In the few cases where the flowers are not delivered fresh, please do let us know and we will replace them free of charge.
– Damaged Flowers
Our flowers are packed carefully to ensure they arrive as fresh and beautiful as when they left our flower emporium, but sometimes flowers do get damaged in transit. Should this occur, please contact us so what we can arrange a replacement bouquet. Please note that it may be necessary to return the original product in order to receive the refund, or in most cases sending us a photo of the damaged item will suffice.
If you are unhappy with the product received you will need to contact us as soon as possible (and within 7 days of the delivery date) using ‘Contact Us” on our website or call us at (562) 386-2502. Due to the perishable nature of our goods we are unable to offer replacement or refunds for complaints after 7 days. When we require a photo of the quality issue you can email it to: MyFreshFlowerDelivery@gmail.com
In the event of non-delivery on the selected delivery date, we will either refund you in full or redeliver your order. If we attempt to deliver your order on the delivery date and are unable to make the delivery due to an inaccurate or incomplete address, inability to gain access or no one is there to receive the order, it is not considered late. In the event of a delivery problem we will attempt to contact you. We won’t leave your order in a public unsecure location unless you specifically ask us to. We are not responsible for any loss in this case. Please leave any special delivery instructions including a telephone number(s) in the “Order Notes” box on the Check Out page.
Please note that banks might take 3-5 days to refund the amount on your card.
We and our courier partners are human. If we fail to deliver your order we will either refund you the full amount or reschedule the delivery of your order. If we attempt to deliver your order and are unable to make the delivery due to an inaccurate or incomplete address, inability to gain access or no one is there to receive the order, it is not considered non-delivered. In the event of a delivery problem we will attempt to contact you. We may leave your flowers on your porch or door step, but won’t leave your order in a public unsecured location unless you specifically ask us to. We are not responsible for any loss in this case. Please leave any special delivery instructions including a phone number(s) in the “Order Notes” box on the “Checkout” page. Please note that banks might take 3-5 days to refund the amount on your card.
– Your Account
MyFreshFlowerDelivery.com is committed to keeping customer information confidential and used solely for the purpose of serving you better.
In order for us to provide the best possible level of service, we need to gather certain information. When you set up an Internet account with us, we will ask you for some relevant information, including:
This information allows us to provide you with personalised services and correspond with you as may be required to provide you with the best possible service. The information you provide will be kept confidential and is used only to support your customer relationship with MyFreshFlowerDelivery.com. It will help us to maintain your account and alert you to new products, special offers and services, which are suited to you as they become available. Such uses may be special offers in promotional emails and on our website.
Accuracy and Updating Information
We endeavor to keep our information accurate and up to date. Once you have registered online with MyFreshFlowerDelivery.com you can check the information we store for your account by visiting our website and logging-in. By accessing “My Account” – Account Details you can amend any inaccuracies through this facility.
As part of our customer service offering we may provide a regular email newsletter service. This service brings to you details of monthly special offers and product promotions as well as information on new products.
We may send you our newsletter to the email listed to the email address listed in your account.
– Unsubscribe Policy
If you wish to opt-out of receiving this service, please access the `Unsubscribe` link that is available on all promotional emails. You can subscribe again at any time by sending an email to our Customer Service Team at MyFreshFlowerDelivery@gmail.com
We take the security issue very seriously. Our online ordering system is based on the SSL 256 bit encryption standard. Provided you are using an SSL-compliant browser such as Google Chrome, Mozilla Firefox or Microsoft Edge, you’ll be able to conduct end-to-end encrypted transactions without fear of an intermediary obtaining your credit card information. We do not see or store your credit card information. Your credit card is processed securely directly with our credit card processor.
Our cumulative liability to you or anyone else for any loss or damages resulting from any claims, demands, or actions arising out of or relating to this Agreement or use of the MyFreshFlowerDelivery.com service or website shall not exceed the amount you have paid to us for the product or service. In no event shall we be liable for any indirect, incidental, consequential, special, or exemplary damages, injuries or lost profits. Fresh Cut Flowers are not edible and should be kept out of the reach of small children and pets.